Friday, May 08, 2009

I am not an idiot

But some people persist in treating me like one. More specifically, our IT department. Okay, even more specifically, one particular bitch in IT. In fact, that's what I'll call her here. IT Bitch.

This is the same woman who would not give me access to the server where the backups I needed are housed. She wanted me to email her each time I needed a file, so she could send it to me herself. That's stupid on so many levels, but she has control issues where I'm concerned. It started Day 1 of my job, I swear. I used to share an office with her then.

See? My eye is twitching just thinking about those days.

Here's the thing. If I was just one of the non-techie people running around here, that would be completely understandable. But I'm not. I have a Master's degree. In Technology. With a 4.0 average. For pity sake....

So, I have two instructors with problems. I go as far as I can go with them, then I have to send it to IT for help. I write to IT Bitch and explain:

"1. Instructor #1 swears he submitted his request for his SUMMER course to be set up. I have his two requests for the Fall, but none for Summer. I watched him submit the Summer one again today, but it never appeared in our system. I submitted a test request and it worked. What's up with that?"

"2. Instructor #2 swears his course disappeared. It didn't. But now he wants a confirmation email when he requests his courses be set up. Can our system do that?"

Still with me? I know...a lot of details, but hang tight. There's a reason.

Two days later, IT Bitch answers me, but manages to be no help at all.

On #1, she says: "I'm forwarding you two requests from Instructor #1, dated 4/19/09. You need to search the system for these, and here's how...."

Guess what she sent me? The two requests I TOLD HER about. They're in my email to her. She completely ignored that I said the requests were from "today." Then, she proceeds to tell me how to search a system I've been using and searching for two years now. It's a simple search. Anyone who uses Google can do it.

Let me say again here, I am not an idiot.

On #2, she says: "Courses don't disappear. Our system has worked fine for a long time, and still does."

Wow, that was helpful. Not only did she ignore that I said the course did not disappear, but she also managed to ignore the question I was really asking.

IT Bitch and reading comprehension are not on friendly terms. I think I side with reading comprehension.

Anyhow, all of this just adds layers to my frustration with IT. I had another very important problem happening with our online courses. I asked for help many times. No answer. Finally, after months of this, I sent the question again, as high priority, and copied the IT Director. I got a response.

They'd come up with a solution, but planned to implement it this summer. Why they decided not to tell me is anyone's guess. In the meantime, I'm dealing with angry faculty and I'm empty-handed for an answer.

Thanks, fellas. And IT Bitch.

((Blogget fumes))

4 comments:

Angella Lister said...

Sounds like IT Bitch won't be able to provide the answer since she can't even figure out the question. You've got your hands full for sure.

e jerry said...

Now, see, you're still way more level-headed than I am. Someone would be missing some random bits of flesh had it been me...

MamaGeek @ Works For Us said...

I was an IT bitch (well, I hope not) in my previous life. so reading this was an absolute freaking HOOT!

Blogget Jones said...

Yeah, Angella, the silence is killing me! I mean, I still need an answer, but am getting some satisfaction out of there not being one!

Jerry -- I think I'm showing remarkable restraint! :o)

Mama -- I'm sure you weren't like this one!!